Connected IoT Elevators
India’s Smartest Elevator & Escalator Monitoring Platform
A ready-to-deploy elevator IoT platform that helps OEMs, service providers, facility owners monitor performance, predict failures, and retain service revenue — without building complex software infrastructure in-house.
Elevator Downtime isn’t Just an Inconvenience; It’s a Business Risk
Every minute an elevator is down impacts more than movement; it affects tenant trust, safety, and your bottom line.
Without real-time monitoring, faults go unnoticed, breakdowns happen without warning, and service teams are forced into reactive firefighting.
- No real-time visibility into elevator performance across sites
- Breakdowns happen unexpectedly, delaying response times
- No predictive insight into usage cycles or component health
- Manual AMC tracking and compliance reporting slow teams down
- Managing multi-vendor fleets is fragmented and inefficient
The Shift You Need
From Reactive Maintenance to Predictive Uptime
DATOMS connects every elevator and escalator controller into one intelligent, secure ecosystem.
Get real-time visibility, predictive alerts, and automated service workflows — ensuring safer movement for people and measurable performance for businesses.
Real-Time Health Monitoring
Motor status, door operations, floor count, travel direction, brake health, overloads.
Predictive Maintenance
Identify abnormal vibration, door cycle fatigue, or motor temperature rise before failure.
Remote Diagnostics
View controller logs, reset faults, and schedule inspections remotely.
Usage Analytics
Track daily rides, downtime frequency, MTBF/MTTR, and SLA adherence.
Multi-Vendor Integration
Connect Otis, KONE, Schindler, ThyssenKrupp, Mitsubishi, and other OEM controllers.
Edge Intelligence
Local event buffering and data compression for low-latency response.
Unlock Expert Elevator
Industry Resources
Expert resources and proven frameworks for modern elevator operations, built on an industrial IoT platform designed for uptime, security, and large-scale reliability.
Proven Impact
Reliability You Can Measure.
| Metric | Before Datoms | After Datoms | Impact |
|---|---|---|---|
| Uptime | 88% | 99% | +12% |
| MTTR | 5 hrs | 1.5 hrs | −70% |
| Fault Detection | Manual | Instant | Real-time |
| AMC Renewal Rate | 60% | 85% | +25% |
Features
Applications Across Environments.
Commercial Buildings
Monitor uptime and safety across multi-building portfolios with real-time analytics.
Residential Towers
Automate AMC renewals, compliance reports, and resident safety alerts seamlessly.
Airports & Metro Stations
Monitor escalator runtime, overloads, and optimize passenger flow analytics.
Hospitals & Hotels
Ensure zero-downtime vertical transport for critical healthcare and guest operations.
The OEM Challenge
Elevator OEMs Are Being
Forced to Become Software Companies
The market no longer expects elevators alone. It expects connected visibility, predictive maintenance, uptime accountability, and digital service experiences across the installed base. Building that stack internally is expensive, slow, and far from core manufacturing operations.
- Once elevators are installed, visibility into machine health often disappears.
- After warranty, service revenue shifts to third-party maintenance providers.
- Teams operate reactively without live diagnostics or usable fault context.
- Failures are discovered too late — after downtime, complaints, and escalations.
Business impact
Disconnected elevator operations reduce reliability, increase service costs, and weaken long-term customer retention.
Why traditional systems fall short
- 1No continuous data flow from installed machines.
- 2Siloed systems across vendors and buildings.
- 3Manual diagnostics and reactive maintenance.
- 4No centralized fleet intelligence across service teams.
OEM-First Positioning
Built for Elevator OEMs
DATOMS helps OEMs launch connected elevator services faster, protect post-install revenue, and maintain visibility into installed fleets without turning into a software company.
Monetize service contracts
Create connected offerings that keep customers engaged after installation and support premium uptime-led service models.
Reduce warranty claims
Catch early-stage issues before they become larger failures, helping reduce avoidable costs and escalations.
Retain installed-base visibility
See performance across sites, partners, and assets even after deployment into the field.
Who it's For-Beyond OEMs
Value Across the Elevator Ecosystem
The same platform supports every stakeholder involved in uptime, maintenance, and passenger experience.
Elevator & Escalator OEMs
Deliver connected elevators. Monetize uptime.
Facility Owners & Infrastructure
Guarantee safety and ensure
uninterrupted mobility.
Service & AMC Providers
Move from reactive repairs to predictive operations.
Property Managers & Housing
Ensure transparency and safety for occupants.
From Monitoring to Intelligent Operations
Go beyond alerts and dashboards. Turn elevator data into real-time decisions and automated actions, helping you prevent failures, optimize service operations, and scale without increasing manual effort.
Live Fleet Overview
Avg Uptime
MTTR Reduced
Immediate technician attention required.
Maintenance recommended within 7 days.
Service events closed across the fleet.
Connect Any Controller. Modernize Without Replacing.
DATOMS supports Modbus, CAN, and proprietary elevator protocols, allowing you to unify modern and legacy installations without costly retrofits.
Our Edge Gateways securely bridge controller data to the cloud giving you instant visibility across every building.
- Protocol Support: Modbus RTU/TCP, CANopen, MQTT.
- Controller Templates: Prebuilt for Otis, KONE, Schindler, Hyundai, and more.
- Edge Intelligence: Local event buffering and data compression for low-latency response.
- Cloud Integration: Unified dashboards across buildings, service partners, and maintenance crews.
Connect what you already have.
DATOMS modernizes vertical mobility without replacement.
Customer Proof
DATOMS goes beyond monitoring — integrating maintenance, compliance, and analytics into one unified workflow.
FAQs
Got Questions?
Quick Answers to Common Questions!
Q1. What is elevator IoT monitoring and how does it work?
Elevator IoT monitoring uses sensors, gateways, and cloud software to continuously track elevator and escalator health, faults, and usage in real time. Data such as fault codes, trips, vibration, and door cycles is sent securely to a central platform where analytics detect issues early, trigger alerts, and provide dashboards for building owners, OEMs, and service partners.
Q2. How does elevator IoT monitoring improve uptime and reduce downtime for building owners?
Continuous monitoring and early‑warning alerts highlight abnormal behavior and faults before they turn into full breakdowns, so teams can act proactively rather than waiting for complaint calls. Over time, data‑driven maintenance and better dispatching reduce emergency outages, shorten repair times, and help buildings move closer to 99%+ uptime on critical elevators.
Q3. What kind of data does DATOMS collect from elevators and escalators?
Depending on the site, DATOMS can collect fault codes, runtime, door cycles, trips, direction, load or people counts, vibration, temperature, and energy usage, along with event logs like emergency stops or entrapments. This data is used to power uptime analytics, fault diagnostics, utilization insights, and predictive maintenance models.
Q4. Can DATOMS integrate with existing elevator controllers?
Yes. Through Modbus, CAN, or OEM gateways — no major hardware changes required.
Q5. Does DATOMS support escalators?
Yes. Elevators and escalators are managed under one unified platform.
Q6. How does predictive maintenance work?
DATOMS analyzes vibration, travel cycles, motor temperature, and door patterns to detect early failure signals.
Q7. Is Datoms compliant with safety standards?
Yes. Fully aligned with ISO, SOC2, and OEM safety protocols. Continuous monitoring and event logging create a digital trail of faults, responses, and maintenance activity that can support regulatory inspections, safety audits, and insurance documentation.
Q8. Who benefits from elevator IoT monitoring—OEMs, building owners, or service providers?
All three. OEMs can launch connected service offerings, building and infrastructure owners gain vendor‑neutral uptime and SLA visibility, and service/AMC partners use real‑time data to prioritize calls and improve first‑time‑fix rates.
Ready to get started?
Start Delivering Connected Elevator Services
Without Building the Technology
Connect, monitor, and optimize every elevator in your portfolio with a single intelligent platform.