Challenges for Equipment Manufacturers
Equipment Manufacturers irrespective of their sectors, lack in real-time visibility of how their equipment operates once it reaches their end customers. This daunts their new design cycle as they are unable to know the current bottlenecks in their products design and operations, restricting them to adopt a proactive approach towards quality enhancement as per real-world usage.
Equipment manufacturers almost loose a percentage of their overall revenue due to lack of information during an equipment breakdown by sending the wrong person with the wrong tool at the wrong time, resulting in costly service re-visits to client location which could have been easily averted if a remote diagnostic mechanism would have been possible.
Customer Billing & Tracking
Manually managing of customers along with maintaining a track of billing for each individual customer and equipment is far more complex than looks, impacting their revenue, as equipment’s may come with guarantees and customer may purchase extended warranties, so it can become a mayhem toefﬁciently manage to whom, when and how much to pay.
In this growing age of competitiveness when products are becoming commoditized, delivering robust technical and engineering support to customers, helping them reduce losses and unexpected machine downtime while maintaining a service standard becomes a key for success and growth while creating new revenue streams.
Connecting Industrial Assets & Enhancing their Value
Seamless Migration From Legacy Applications
Centralizing Services Under One Hood
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